Dashboard
Overview of your AI phone agent performance and activity.
+12.5% vs. previous month
+4.2% vs. previous month
-0.3 vs. previous month
+1.8% vs. previous month
John Smith
Today, 10:32 AM
Maria Rodriguez
Today, 9:15 AM
David Chen
Yesterday, 4:45 PM
Sarah Johnson
Yesterday, 2:30 PM
Michael Brown
Yesterday, 11:20 AM
Showing 5 of 128 transcripts from the last 7 days
Optimize greeting script
Current greeting is 4.2 seconds long. Consider shortening to under 3 seconds to improve engagement.
Add more transfer options
20% of escalations are due to missing department options. Consider adding Sales and Technical Support as direct options.
Improve voice recognition for product names
Product names are frequently misunderstood. Consider adding phonetic alternatives for top 10 products.
Update business hours handling
After-hours messaging could be more informative. Add expected response times and alternative contact methods.
Updated 2 hours ago
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